Draftbee

Terms

Terms of service

Last updated 9 November 2026.

These terms are an agreement between you and Pascal Automation ("we", "us"), the business that runs Draftbee (the "service"). By creating an account or using the service, you agree to them. If you use the service for a company, you confirm you're allowed to accept these terms for it, and "you" includes that company.

1. The service

Draftbee connects an AI assistant you use, such as Claude, to your Microsoft Outlook mailbox so it can turn your saved email templates into draft emails, with their formatting, images and attachments. The service only creates drafts. It never sends email: you review every draft in Outlook and decide whether to send it.

To use it you need a Microsoft account with Outlook and an account with a supported AI assistant. Those are separate services under their own terms, and we're not responsible for them. If they change or stop working, parts of Draftbee may stop working too.

2. Your account

You must be at least 18 and give accurate details. Keep your Microsoft and AI assistant accounts secure: anyone who can use them may be able to use Draftbee as you. Tell us at hello@draftbee.app if you think someone has misused your account.

3. Free trial, price and billing

  • New accounts get a 14-day free trial. No card is needed. When the trial ends, the service pauses until you subscribe; your templates and settings are kept.
  • The Solo plan costs US$19 per mailbox per month, plus any applicable taxes, billed monthly in advance through Stripe until you cancel.
  • If a payment fails, we may pause the service until it's fixed.
  • We may change the price. We'll tell you by email at least 30 days before a change affects you, and it applies from your next billing period. If you don't agree, you can cancel before then.

4. Cancelling and refunds

You can cancel any time from your account page. Your plan keeps working until the end of the month you've paid for and then stops; you won't be charged again. We don't give refunds or credits for part-months, except where the law requires it (see section 9).

5. Your content

Your templates, files, signature and drafts ("your content") stay yours. You give us permission to store, copy and process your content only as needed to run the service for you, as described in our privacy policy. You confirm you have the right to use your content, including any images and attachments, in this way.

6. Your responsibilities

You're responsible for every email you send, including drafts created by your AI assistant through Draftbee. AI assistants can make mistakes, so check each draft's recipients, wording and attachments before you send it. You agree not to use the service to:

  • send spam or bulk unsolicited email, or break anti-spam laws (such as Australia's Spam Act 2003 or the US CAN-SPAM Act);
  • create or send content that is unlawful, deceptive, harassing, defamatory or infringes anyone's rights;
  • access mailboxes or data you're not authorised to use;
  • interfere with, overload, probe or reverse engineer the service, or get around its limits or billing; or
  • resell the service without our written permission.

7. Suspension and ending

You can stop using the service and delete your account at any time. We may suspend or close your account if you seriously or repeatedly break these terms, if your use puts the service or others at risk, or if the law requires it. Where it's reasonable, we'll warn you first and give you a chance to fix the problem. We may also stop offering the service with at least 30 days' notice, and refund any amount you've paid for time after it stops. When an account is closed, we delete its data as described in our privacy policy.

8. Availability and changes

We work to keep Draftbee running and secure, but we don't promise it will always be available or free of errors. We may improve, change or remove features. If a change significantly reduces what you're paying for, we'll tell you and you can cancel.

9. Your consumer rights

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or other laws that can't be excluded. Where the law lets us limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

10. Disclaimer and liability

Subject to section 9, the service is provided "as is" and "as available", and we give no warranties beyond those in these terms. To the extent the law allows:

  • we aren't liable for any indirect or consequential loss, or for loss of profits, revenue, data or goodwill;
  • we aren't liable for emails you send, or for problems caused by Microsoft, your AI assistant or other third-party services; and
  • our total liability to you for all claims relating to the service is limited to the fees you paid us in the 12 months before the claim arose.

You agree to cover our reasonable losses if a third party makes a claim against us because of emails you send or your breach of these terms.

11. Privacy

Our privacy policy explains what data we collect and how we use it. It forms part of these terms.

12. Changes to these terms

We may update these terms. For significant changes, we'll tell you by email or in the app at least 14 days before they take effect. If you keep using the service after that, the new terms apply. If you don't agree, you can cancel.

13. General

These terms are governed by the laws of the Australian state or territory where Pascal Automation has its principal place of business, and the courts of that state or territory and of the Commonwealth of Australia can hear disputes. Before going to court, please email hello@draftbee.app so we can try to sort it out. If part of these terms can't be enforced, the rest still applies. Not enforcing a term straight away doesn't mean we give up the right to. You may not transfer these terms without our consent; we may transfer them as part of a sale or restructure of our business.

Contact

Pascal Automation, Australia. hello@draftbee.app